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Privacy Policy

Last updated: November 26th 2025

This privacy notice explains how Aquature Limited (“we”, “us”, “our”) collects, uses, and protects your personal information. It also describes your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Details

Data Controller:

Aquature Limited

46–54 High Street

Ingatestone, Essex

CM4 9DW

United Kingdom

Or via email

2. What Information We Collect and Why

We may collect and use the following categories of personal information:

a) Contact and Business Information

Examples: name, job title, company name, email address, phone number.


Purpose: To respond to enquiries, provide information about our services, maintain business relationships, and manage customer or supplier interactions.


Lawful basis:

  • Legitimate interests (responding to enquiries, managing relationships)
  • Contract (where processing is needed to enter into or perform a contract)

b) Technical and Website Usage Information

Examples: IP address, browser type, device information, pages visited, interaction behaviour.


Purpose: To improve website performance, maintain security, analyse website use, and ensure a functional user experience.


Lawful basis:

  • Legitimate interests (website functionality and security)
  • Consent (for analytics cookies, if used)

c) Marketing Information

Examples: name, email address, marketing preferences.
Purpose: To send newsletters or updates where you have opted in.


Lawful basis:

  • Consent (you may withdraw at any time)

d) Queries, Complaints, or Requests

Examples: identity details, correspondence content.
Purpose: To handle enquiries, manage customer support, and resolve issues.


Lawful basis:

  • Legitimate interests (responding to and managing communications)
  • Legal obligation (records that must be maintained)

e) Legal and Regulatory Compliance

Examples: records required for tax, accounting, legal claims, or regulatory obligations.


Lawful basis:

  • Legal obligation

f) Recruitment Information (If You Apply for a Job)

Examples: CVs, application details, contact information.
Purpose: To assess applications and communicate with candidates.


Lawful basis:

  • Legitimate interests (recruitment and evaluation)
  • Legal obligation (employment law requirements)

3. Your Data Protection Rights

You have the following rights under UK GDPR:

  • Right of access – To request copies of your personal information
  • Right to rectification – To correct inaccurate or incomplete information
  • Right to erasure – To request deletion of your data in certain circumstances
  • Right to restrict processing – To ask us to limit how we use your data
  • Right to object – To object to processing where we rely on legitimate interests
  • Right to data portability – To request transfer of your data to you or another organisation
  • Right to withdraw consent – When processing is based on consent (e.g., marketing)

To exercise your rights, contact us using the details above. We will respond within one month.

4. Where We Get Personal Information

We collect personal information primarily from:

  • You directly (e.g., form submissions, enquiries, correspondence)
  • Automated technologies through your use of our website
  • Public sources (e.g., official company websites, LinkedIn) where relevant

5. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes for which it was collected, including compliance with legal, regulatory, accounting, or reporting obligations.

Standard Retention Period: 6 Years

We usually keep personal data for six (6) years from the latest of:

  • the date it was collected,
  • the last interaction with you, or
  • the end of our contractual or legal relationship.

After this period, data is securely deleted, anonymised, or archived unless further retention is legally required.

Legal Claims and Compliance

Where data is required to establish, exercise, or defend legal claims, we may retain it beyond six years if required by law or limitation periods.

6. How to Complain

If you have concerns about our use of your personal data, please contact us using the details above.
If you remain dissatisfied, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

ICO Helpline: 0303 123 1113


Website: https://www.ico.org.uk/make-a-complaint